• The importance of effective communication in building a foundation of trust with clients and colleagues
• The four communication styles we typically use and how to leverage them for better connection and understanding
• Active listening techniques and four listening styles we use depending on the situation
•  Tips and techniques for more productive conversations

Note: Module 1 includes taking the Communication Styles Survey self-assessment and practicing active listening.

• How our writing style affects our credibility with clients and colleagues
• Five questions to ask yourself BEFORE typing a single word
• Composing emails and texts that recipients actually want to read and act on
• How to make your writing more relatable and likable

Note: Module 2 includes individual writing exercises during the session.

• Overview of how our brains respond during times of conflict and techniques for navigating  conflict in the moment  • Recognizing and leveraging the five conflict management modes

• Assessing an opposing perspective and gaining insights into the motives and behaviors  behind it

• Anticipating client objections and proactively address them

• The right and wrong way to convey critical feedback

Note: Module 3 includes taking a Conflict Modes self-assessment.

• The neuroscience behind great storytelling and how it improves recall and retention of  key material you present

• Overview of the four components of story design and how they’ll help you breathe life  into otherwise dry, boring information

• How to incorporate storytelling techniques into presentation decks to convey key data  points and recommendations in a more persuasive, compelling way

Note: Module 4 includes individual exercises so participants can practice trying out the storytelling techniques covered in this session.